How we work

From idea to impact.

Five easy steps. No time wasting. Just a down-to-earth process beginning with a discussion and ending with a system you can count on, even on a hectic Tuesday.

A team workshop, talking through how the work actually happens

Stage 01

Discover

Before carrying out any construction, we would like to get a proper understanding of how you function.

We stay with you, ask questions, and examine the areas where things become frustrating or take longer than they should. It's possible that you're still using notebooks, spreadsheets, or WhatsApp to get the work done. We decide first whether the problem is worth solving and then agree on what the system should actually do.

  • We listen to how you work
  • We identify the real problem
  • We agree on what we are building
Interface layouts and design tools on a desk

Stage 02

Design

After we have a clear understanding of the problem, we then work out the simplest method of solving it.

We work out how the information should be passed from one person to another, what occurs if anything goes wrong, and what each person should see. Next, we turn this into a series of screens that you can view and provide us with feedback on — before we begin building.

  • Simple, clear workflows
  • Screens you can review
  • A system that fits your way of working
Code on a screen while a product is being built

Stage 03

Build

It's at this point that the idea turns into one that is practical and can be put to use.

We construct the system step by step rather than vanishing for months and then returning with a sudden announcement. You'll be able to see the progress, experiment with it, and let us know what should be altered while it's still possible to make the changes easily.

  • Regular progress you can see
  • Built for the devices you use
  • Your feedback throughout the process
A team getting a product ready to go live

Stage 04

Launch

Getting the system ready is only half the task; we also need to make your staff at ease in using it.

We arrange the setup, relocate the key information, and demonstrate to your team how everything functions. Once you begin using it in practice, we remain nearby to ensure that everything proceeds without problems.

  • We help move your important data
  • We train your team
  • We are there when you go live
Someone on a headset, ready to help after launch

Stage 05

Support

The relationship continues once the system goes live.

Things do change. If a problem is discovered, a minor adjustment is required. Something will stop working at the most unexpected moment. In such a case, you should contact us and we'll assist you in getting it sorted.

We also look after the more dull tasks—carrying out updates, making backups, applying fixes and ensure that the system runs properly.

  • Someone you can actually reach
  • Ongoing fixes and maintenance
  • Help when your business changes