Privacy Policy

1. Who We Are

Madija Innovations Ltd is a technology company based in Uganda. We build software, websites, security and smart systems, and provide the technology and computer equipment businesses need to keep their work moving.

Our website helps you learn about what we do, get in touch with us, and tell us about a project or service you may need.

2. Information You Give Us

When you contact us or use parts of our website, you may choose to provide information such as:

• Your name
• Phone number
• Email address
• Company or organisation name
• Details about a project or service you are interested in
• Any other information you decide to share with us

We may also receive some basic technical information when you visit our website, such as your IP address, browser type, device type, and the pages you visit. This helps us keep the website working properly and improve your experience.

3. How We Use Your Information

When you give us your information, we use it for practical reasons. For example, we may use it to:

• Respond to your questions or enquiries
• Discuss a project or service with you
• Prepare quotations or proposals
• Provide services you have requested
• Follow up on an enquiry
• Improve our website and services
• Keep our website and systems secure
• Meet legal or regulatory requirements where necessary

We don't use your information for unrelated purposes without a valid reason or, where required, your permission.

4. Who We Share Your Information With

We do not sell or rent your personal information.

In some cases, we may need to use trusted third-party services to run our website or communicate with you. These may include website hosting providers, email or communication services, analytics tools, and other technology providers.

Where we work with third parties, we expect them to handle your information responsibly and only for the purposes they are engaged to provide.

We may also share information when we are legally required to do so, such as in response to a valid legal request or requirement from a competent authority.

5. When You Contact Us

You may contact us through our website, email, phone, WhatsApp, or other available communication channels.

When you do, we may keep the information you provide so that we can respond to you, understand your requirements, and keep a record of our communication where appropriate.

You are free to decide what information you provide. However, if you don't provide information we need to respond to your request, we may not be able to provide the assistance or service you are asking for.

6. Cookies

Our website may use cookies and similar technologies.

Cookies are small files that help a website remember certain information and understand how visitors use it. We may use them to keep the website functioning properly, improve performance, understand website traffic, or remember certain preferences.

Where the law requires us to ask for your permission before using certain cookies, we will do so.

You can also manage or disable cookies through your browser settings. Keep in mind that turning off some cookies may affect how parts of the website work.

7. Links to Other Websites

Our website may contain links to other websites or online services.

These websites are not operated by Madija, and we are not responsible for how they collect or use your information. If you follow a link to another website, we recommend checking its privacy policy before providing any personal information.

8. Keeping Your Information Safe

We take reasonable steps to protect the information you share with us from unauthorised access, loss, misuse, or disclosure.

However, no website or online service is completely secure. While we work to protect your information, we cannot guarantee that information sent over the internet will always be completely secure.

9. How Long We Keep Your Information

We don't keep your personal information forever.

We generally keep it for as long as we reasonably need it to respond to you, provide a service, maintain appropriate business records, resolve issues, or meet our legal obligations.

How long we keep information will depend on what the information is and why we collected it.

10. Your Rights

Depending on the laws that apply to you, you may have the right to:

• Ask us what personal information we hold about you
• Ask us to correct information that is inaccurate
• Ask us to delete your information where this is legally possible
• Object to certain ways we use your information
• Ask us to limit how we use your information in certain circumstances
• Withdraw your consent where we rely on your consent to process information
• Raise a concern or complaint about how we handle your information

If you would like to exercise any of these rights, simply get in touch with us.

11. Children's Privacy

Our website is not specifically designed for children.

We do not knowingly collect personal information from children where doing so is not permitted by law.

If you believe a child has provided us with personal information, please contact us so we can look into the matter.

12. Changes to This Policy

Our services and website may change over time, and this Privacy Policy may change with them.

If we make changes, we will update the Last updated date at the top of this page.

We encourage you to check this page from time to time so you know how we handle your information.

13. Contact Us

If you have a question about this Privacy Policy, want to ask about the information we hold about you, or have a concern about how we handle your information, please contact us.

Madija Innovations Ltd

Sentema Road, Lugala
Kampala, Uganda

We're happy to hear from you and will do our best to respond to privacy-related questions in a timely manner.